Technology

Retrofit for Future

Carl Krafft & Söhne

New investment or retrofit? Many producers raise this question during these days. For some of them in times of fast changing market situations an upgrade of existing machinery may present less risks than an investment in new machinery.

“Securing the machine’s functionality and spare parts availability represents a key issue when thinking about retrofit”, explains Jan Ebener, head of sales of GEORG machinetools. “However a sustainable decision between retrofit versus new investment must be regarded under various aspects and the individual circumstances and conditions of the customer have to be carefully considered.

For quite some time GEORG machinetools supports its customers in finding the right solution. And being advised by a supplier who can offer both possibilities an objective customer advice is granted.

Carl Krafft & Söhne took this advantage. At the occasion of EMO Hannover this customer who is specialized in the manufacture of rolls, rotation-symmetrical components and machinery parts placed his order for the modernization of his existing turning lathe.

The scope of supply includes besides the replacement of the electrical equipment a new machine control type SIEMENS 840 D Solution Line and a complete new carriage side with machine bed and machining carriage.  Finally Carl Krafft & Söhne will receive a strong fully operational turning lathe for turning diameters up to 3,000 mm, center length 15,000 mm suitable for workpiece weights up to 30 to.

“At the end it’ s always nice to see a competitive product on which we have put the stamp of GEORG’s quality”, says Jan Ebener. “Also on those of our competitors.”

Insights

Employees visiting from China

Again it has been a pleasure to welcome our colleagues Alex Chen and Andy Sun from our GEORG Products Service Center in Beijing!

They will use their 3 months stay to familiarize themselves with the latest improvements and technologies incorporated in state-of-the-art transformer core production lines, which presently undergo final testing and pre-acceptance prior to shipment to China.

For more than 10 years now both of them form part of the GEORG service team located in Beijing. By the way, the GEORG Products Service Center was founded already in 1985 and with the help of our Chinese colleagues more than 100 GEORG machines and production lines could be successfully installed and serviced in China and neighbouring countries so far.

Working at GEORG, Services
Technology

80% of all software- and electronics-related service requests handled from Kreuztal

During the last two years our Business Unit Transformer Lines solved approximately 80% of all software- and electronics-related service requests from our headquarter in Kreuztal through the GEORG connected service.

GEORG commissioned various newly installed machines and performed complex upgrades remotely, allowing us to offer our customers immediate support. At Hulamin in South Africa, for example, the Processing Lines division upgraded an existing cut-to-length line to a combined cut-to-length and recoiling line – without having any GEORG personnel present at the customer’s location.

Services
Insights

GEORG strengthens service

Our new organizational structure puts stronger emphasis on service activities, providing our customers additional opportunities for productivity improvement. We have pooled all our service-related activities, which had so far been spread over three different divisions, within the new “Service” business unit. With this step, we have augmented the role of services within our product portfolio. At GEORG, services are now on an equal level with the machines and systems the company designs and supplies to our customers the world over. A powerful service team and the use of latest digital tools will enable us to provide our customers with an enhanced and more efficient range of services.

Company, Services
GEORG experience

Thomas Weber

Thomas Weber
Head of Customer & Business Partner Relations

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