The GEORG Remote Service
By using the software solution GEORG connected service our service experts support your machine or line operators in localizing and remedy of machine faults.
Via a quick and easy connection a service conference will be created between the machine operator at site and the GEORG expert. Via remote maintenance the control system, operating elements and drives can be inspected.
![[Translate to Englisch:]](/fileadmin/experience/2023/12/Vollautomatische_Putzeinrichtung/georg-experience-vollautomatische-rm_kachel.jpg "[Translate to Englisch:]")
![[Translate to Englisch:]](/fileadmin/experience/2023/11/Lackiererei/georg-experience-lackierkabine-lackierung.jpg "[Translate to Englisch:]")
Aparam
Aperam Guegnon, a global player in stainless and electrical steel, has signed a contract with our service team to equip an over 20 year old GEORG slitting line with a new slitting shear. We are looking forward to a good cooperation.
Grinding tests for customers in North America
In our facility located in Roanoke/Virginia our (potential) customers can carry out grinding tests on their own rolls using a state-of-the-art GEORG ultragrind SG 2. This demonstration machine in our Northamerican show room is equipped with the world’s most modern grinding machine control system i.e. the GEORG smartcontrol. At our Roanoke facility, we also manufacture and assemble our smallest roll grinding machines of the GEORG ultragrind SG 1 series. Meanwhile we have supplied more than 100 machines of this type worldwide. From the next bigger series now a GEORG ultragrind SG 2 is ready for demonstration and testing in Roanoke. Convince yourself about the easy operation and performance of the machine in interaction with the modern control system. In case of interest please contact Jochen Münker, jochen.muenker@georg.com
Always by your side
This week Alejandro from our Mexican service partner Maquitec and Mohan from GEORG in India started their training of several weeks at the Kreuztal headquarter in Germany. Alejandro will support our service team for North America, while Mohan and his Indian colleagues have been working for GEORG for more than 10 years.
Remote Service in Vietnam
Travel restrictions during the pandemic made it often impossible to visit our customers on site. This also applied to the installation and commissioning of our machines. However, we successfully supported our customers remotely, through our online service.
We support you. Everytime. Everywhere.
With our preventive, predictive and on-time service, we ensure the process reliability and annual constant productivity of your machines and lines. Whether with GEORG staff in the USA or remotely with GEORG connectedservice, we are always by your side. Upgrades and implementations can also accompany your growing journey.
