The GEORG Remote Service
By using the software solution GEORG connected service our service experts support your machine or line operators in localizing and remedy of machine faults.
Via a quick and easy connection a service conference will be created between the machine operator at site and the GEORG expert. Via remote maintenance the control system, operating elements and drives can be inspected.
Remote Service in Vietnam
Travel restrictions during the pandemic made it often impossible to visit our customers on site. This also applied to the installation and commissioning of our machines. However, we successfully supported our customers remotely, through our online service.
We support you. Everytime. Everywhere.
With our preventive, predictive and on-time service, we ensure the process reliability and annual constant productivity of your machines and lines. Whether with GEORG staff in the USA or remotely with GEORG connectedservice, we are always by your side. Upgrades and implementations can also accompany your growing journey.
GEORG opens a new location in Atlanta/Georgia
The Georg North America Inc. now has 2 locations within the USA, using these to focus on the US, Canadian and Mexican market.
The design and manufacturing site is staying in Roanoke/Virginia, the new sales and service site in Atlanta/Georgia. We look forward to being even closer to our customers. Our Sales colleagues are always at your disposal for project discussions.
Two slitting lines are upgraded with automatic separation systems.
Tata Steel "Multisteel" has commissioned us to equip two slitting lines with automatic separating systems. We are very pleased about this retrofit order, which brings many advantages for the operation of a slitting line with our patented positioning system for separating discs.
Thank you Tata Steel "Multisteel for your trust.
Employees visiting from China
Again it has been a pleasure to welcome our colleagues Alex Chen and Andy Sun from our GEORG Products Service Center in Beijing!
They will use their 3 months stay to familiarize themselves with the latest improvements and technologies incorporated in state-of-the-art transformer core production lines, which presently undergo final testing and pre-acceptance prior to shipment to China.
For more than 10 years now both of them form part of the GEORG service team located in Beijing. By the way, the GEORG Products Service Center was founded already in 1985 and with the help of our Chinese colleagues more than 100 GEORG machines and production lines could be successfully installed and serviced in China and neighbouring countries so far.
GEORG converts strip line at Hulamin 100% remote to Combiline
The conversion of the cut-to-length line No. 5 to a "Combiline" of the South African customer Hulamin was carried out completely by digital tools during the Corona pandemic. It went successfully into operation exactly on time and within budget. At Humalin, the remote rebuild realized by the GEORG specialists is now the "talk of the company".
80% of all software- and electronics-related service requests handled from Kreuztal
During the last two years our Business Unit Transformer Lines solved approximately 80% of all software- and electronics-related service requests from our headquarter in Kreuztal through the GEORG connected service.
GEORG commissioned various newly installed machines and performed complex upgrades remotely, allowing us to offer our customers immediate support. At Hulamin in South Africa, for example, the Processing Lines division upgraded an existing cut-to-length line to a combined cut-to-length and recoiling line – without having any GEORG personnel present at the customer’s location.
