How do I release a Service Request?
Quick and secure communication
Safety first
The basic solution of our support enables our customers to call our online service. After receiving your support request we make an online connection to your machine and get quick access to your machine’s control system and components which enables a fast fault analysis and support.
The connection to your machine is provided by a special software from a leading German supplier for online support solutions. This system is the only remote service product appoved with the Trusted Product Certificate of TÜViT. It only uses secured direct VPN connections which are accepted and used worldwide by a number of companies with production machines.
Releasing a Service Request
With a Service Request you can easily and fast transmit your trouble or request to GEORG.
- Select the line tree of your machine .
- Click on the function Service Request
- Complete the following mandatory fields
- Contact (name)
- Contact (phone/E-Mail)
- Machine status
- Fault description
- Under attachments you can add optional files to your service request
- By clicking the button send the service request will be released.
Additional information:
The site box must stay online to enable the GEORG expert to get in touch with you. The initiated request will be closed after trouble shooting by the GEORG service expert. Do not close the request by yourself!
Grinding tests for customers in North America
In our facility located in Roanoke/Virginia our (potential) customers can carry out grinding tests on their own rolls using a state-of-the-art GEORG ultragrind SG 2. This demonstration machine in our Northamerican show room is equipped with the world’s most modern grinding machine control system i.e. the GEORG smartcontrol. At our Roanoke facility, we also manufacture and assemble our smallest roll grinding machines of the GEORG ultragrind SG 1 series. Meanwhile we have supplied more than 100 machines of this type worldwide. From the next bigger series now a GEORG ultragrind SG 2 is ready for demonstration and testing in Roanoke. Convince yourself about the easy operation and performance of the machine in interaction with the modern control system. In case of interest please contact Jochen Münker, jochen.muenker@georg.com
Always by your side
This week Alejandro from our Mexican service partner Maquitec and Mohan from GEORG in India started their training of several weeks at the Kreuztal headquarter in Germany. Alejandro will support our service team for North America, while Mohan and his Indian colleagues have been working for GEORG for more than 10 years.
Remote Service in Vietnam
Travel restrictions during the pandemic made it often impossible to visit our customers on site. This also applied to the installation and commissioning of our machines. However, we successfully supported our customers remotely, through our online service.
We support you. Everytime. Everywhere.
With our preventive, predictive and on-time service, we ensure the process reliability and annual constant productivity of your machines and lines. Whether with GEORG staff in the USA or remotely with GEORG connectedservice, we are always by your side. Upgrades and implementations can also accompany your growing journey.
GEORG opens a new location in Atlanta/Georgia
The Georg North America Inc. now has 2 locations within the USA, using these to focus on the US, Canadian and Mexican market.
The design and manufacturing site is staying in Roanoke/Virginia, the new sales and service site in Atlanta/Georgia. We look forward to being even closer to our customers. Our Sales colleagues are always at your disposal for project discussions.
Two slitting lines are upgraded with automatic separation systems.
Tata Steel "Multisteel" has commissioned us to equip two slitting lines with automatic separating systems. We are very pleased about this retrofit order, which brings many advantages for the operation of a slitting line with our patented positioning system for separating discs.
Thank you Tata Steel "Multisteel for your trust.
Employees visiting from China
Again it has been a pleasure to welcome our colleagues Alex Chen and Andy Sun from our GEORG Products Service Center in Beijing!
They will use their 3 months stay to familiarize themselves with the latest improvements and technologies incorporated in state-of-the-art transformer core production lines, which presently undergo final testing and pre-acceptance prior to shipment to China.
For more than 10 years now both of them form part of the GEORG service team located in Beijing. By the way, the GEORG Products Service Center was founded already in 1985 and with the help of our Chinese colleagues more than 100 GEORG machines and production lines could be successfully installed and serviced in China and neighbouring countries so far.
