Insights

How do I release a Service Request?

Quick and secure communication

Safety first

The basic solution of our support enables our customers to call our online service.  After receiving your support request we make an online connection to your machine and get quick access to your machine’s control system and components which enables a fast fault analysis and support.

The connection to your machine is provided by a special software from a leading German supplier for online support solutions.   This system is the only remote service product appoved with the Trusted Product Certificate of TÜViT. It only uses secured direct VPN connections which are accepted and used worldwide by a number of companies with production machines.

Releasing a Service Request

With a Service Request you can easily and fast transmit your trouble or request to GEORG.

  1. Select the line tree of your machine .
  2. Click on the function Service Request  
  3. Complete the following mandatory fields 
    • Contact (name)
    • Contact (phone/E-Mail) 
    • Machine status 
    • Fault description 
  4. Under attachments you can add optional files to your service request 
  5. By clicking the button send the service request will be released.  
     

Additional information:
The site box must stay online to enable the GEORG expert to get in touch with you. The initiated request will be closed after trouble shooting by the GEORG service expert. Do not close the request by yourself!   

Insights

Employees visiting from China

Again it has been a pleasure to welcome our colleagues Alex Chen and Andy Sun from our GEORG Products Service Center in Beijing!

They will use their 3 months stay to familiarize themselves with the latest improvements and technologies incorporated in state-of-the-art transformer core production lines, which presently undergo final testing and pre-acceptance prior to shipment to China.

For more than 10 years now both of them form part of the GEORG service team located in Beijing. By the way, the GEORG Products Service Center was founded already in 1985 and with the help of our Chinese colleagues more than 100 GEORG machines and production lines could be successfully installed and serviced in China and neighbouring countries so far.

Working at GEORG, Services
Technology

80% of all software- and electronics-related service requests handled from Kreuztal

During the last two years our Business Unit Transformer Lines solved approximately 80% of all software- and electronics-related service requests from our headquarter in Kreuztal through the GEORG connected service.

GEORG commissioned various newly installed machines and performed complex upgrades remotely, allowing us to offer our customers immediate support. At Hulamin in South Africa, for example, the Processing Lines division upgraded an existing cut-to-length line to a combined cut-to-length and recoiling line – without having any GEORG personnel present at the customer’s location.

Services
Insights

GEORG strengthens service

Our new organizational structure puts stronger emphasis on service activities, providing our customers additional opportunities for productivity improvement. We have pooled all our service-related activities, which had so far been spread over three different divisions, within the new “Service” business unit. With this step, we have augmented the role of services within our product portfolio. At GEORG, services are now on an equal level with the machines and systems the company designs and supplies to our customers the world over. A powerful service team and the use of latest digital tools will enable us to provide our customers with an enhanced and more efficient range of services.

Company, Services
Technology

"With every order we receive, we constantly advance digitalization, apply the latest technologies both internally and with our products, and offer our customers a wide range of consulting and service solutions."

Products & Innovations, Services
Insights

Trainings according to your requirements.

The proven technology of our GEORG precisioncut TBA400 ecoline not only ensures fast availability and high efficiency. With professional training courses – whether in-house, on-site or remotely – we convey well-founded knowledge for short startup times, efficient operation and high quality results. This open exchange is practiced between our colleagues as well.

If you are interested in our GEORG precisioncut TBA400 ecoline, feel free to contact us.

Services
GEORG experience

Alexander Tschoeltsch

Alexander Tschoeltsch
Head of Sales

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