Insights

How do I release a Service Request?

Quick and secure communication

Safety first

The basic solution of our support enables our customers to call our online service.  After receiving your support request we make an online connection to your machine and get quick access to your machine’s control system and components which enables a fast fault analysis and support.

The connection to your machine is provided by a special software from a leading German supplier for online support solutions.   This system is the only remote service product appoved with the Trusted Product Certificate of TÜViT. It only uses secured direct VPN connections which are accepted and used worldwide by a number of companies with production machines.

Releasing a Service Request

With a Service Request you can easily and fast transmit your trouble or request to GEORG.

  1. Select the line tree of your machine .
  2. Click on the function Service Request  
  3. Complete the following mandatory fields 
    • Contact (name)
    • Contact (phone/E-Mail) 
    • Machine status 
    • Fault description 
  4. Under attachments you can add optional files to your service request 
  5. By clicking the button send the service request will be released.  
     

Additional information:
The site box must stay online to enable the GEORG expert to get in touch with you. The initiated request will be closed after trouble shooting by the GEORG service expert. Do not close the request by yourself!   

Technology

Always by your side

This week Alejandro from our Mexican service partner Maquitec and Mohan from GEORG in India started their training of several weeks at the Kreuztal headquarter in Germany. Alejandro will support our service team for North America, while Mohan and his Indian colleagues have been working for GEORG for more than 10 years.

Working at GEORG, Services
Insights

We support you. Everytime. Everywhere.

With our preventive, predictive and on-time service, we ensure the process reliability and annual constant productivity of your machines and lines. Whether with GEORG staff in the USA or remotely with GEORG connectedservice, we are always by your side. Upgrades and implementations can also accompany your growing journey.

Services
Insights

GEORG opens a new location in Atlanta/Georgia

The Georg North America Inc. now has 2 locations within the USA, using these to focus on the US, Canadian and Mexican market.

The design and manufacturing site is staying in Roanoke/Virginia, the new sales and service site in Atlanta/Georgia. We look forward to being even closer to our customers. Our Sales colleagues are always at your disposal for project discussions.

Company, Services
Technology

Two slitting lines are upgraded with automatic separation systems.

Tata Steel "Multisteel" has commissioned us to equip two slitting lines with automatic separating systems. We are very pleased about this retrofit order, which brings many advantages for the operation of a slitting line with our patented positioning system for separating discs.

Thank you Tata Steel "Multisteel for your trust.

Customer & Orders, Services
Insights

Employees visiting from China

Again it has been a pleasure to welcome our colleagues Alex Chen and Andy Sun from our GEORG Products Service Center in Beijing!

They will use their 3 months stay to familiarize themselves with the latest improvements and technologies incorporated in state-of-the-art transformer core production lines, which presently undergo final testing and pre-acceptance prior to shipment to China.

For more than 10 years now both of them form part of the GEORG service team located in Beijing. By the way, the GEORG Products Service Center was founded already in 1985 and with the help of our Chinese colleagues more than 100 GEORG machines and production lines could be successfully installed and serviced in China and neighbouring countries so far.

Working at GEORG, Services
GEORG experience

Alexander Tschoeltsch

Alexander Tschoeltsch
Head of Sales

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