Insights

How do I release a Service Request?

Quick and secure communication

Safety first

The basic solution of our support enables our customers to call our online service.  After receiving your support request we make an online connection to your machine and get quick access to your machine’s control system and components which enables a fast fault analysis and support.

The connection to your machine is provided by a special software from a leading German supplier for online support solutions.   This system is the only remote service product appoved with the Trusted Product Certificate of TÜViT. It only uses secured direct VPN connections which are accepted and used worldwide by a number of companies with production machines.

Releasing a Service Request

With a Service Request you can easily and fast transmit your trouble or request to GEORG.

  1. Select the line tree of your machine .
  2. Click on the function Service Request  
  3. Complete the following mandatory fields 
    • Contact (name)
    • Contact (phone/E-Mail) 
    • Machine status 
    • Fault description 
  4. Under attachments you can add optional files to your service request 
  5. By clicking the button send the service request will be released.  
     

Additional information:
The site box must stay online to enable the GEORG expert to get in touch with you. The initiated request will be closed after trouble shooting by the GEORG service expert. Do not close the request by yourself!   

Technology

Aparam

Aperam Guegnon, a global player in stainless and electrical steel, has signed a contract with our service team to equip an over 20 year old GEORG slitting line with a new slitting shear. We are looking forward to a good cooperation.

Services
Technology

Grinding tests for customers in North America

In our facility located in Roanoke/Virginia our (potential) customers can carry out grinding tests on their own rolls using a state-of-the-art GEORG ultragrind SG 2. This demonstration machine in our Northamerican show room is equipped with the world’s most modern grinding machine control system i.e. the GEORG smartcontrol. At our Roanoke facility, we also manufacture and assemble our smallest roll grinding machines of the GEORG ultragrind SG 1 series. Meanwhile we have supplied more than 100 machines of this type worldwide. From the next bigger series now a GEORG ultragrind SG 2 is ready for demonstration and testing in Roanoke. Convince yourself about the easy operation and performance of the machine in interaction with the modern control system. In case of interest please contact Jochen Münker, jochen.muenker@georg.com

Products & Innovations, Services
Technology

Always by your side

This week Alejandro from our Mexican service partner Maquitec and Mohan from GEORG in India started their training of several weeks at the Kreuztal headquarter in Germany. Alejandro will support our service team for North America, while Mohan and his Indian colleagues have been working for GEORG for more than 10 years.

Working at GEORG, Services
Insights

We support you. Everytime. Everywhere.

With our preventive, predictive and on-time service, we ensure the process reliability and annual constant productivity of your machines and lines. Whether with GEORG staff in the USA or remotely with GEORG connectedservice, we are always by your side. Upgrades and implementations can also accompany your growing journey.

Services
GEORG experience

Alexander Tschoeltsch

Alexander Tschoeltsch
Head of Sales

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