Technical service clerk / service consultant (m/f/d)

We are currently looking for a Service Technician (m/f/d) for our Service product area for technical processing and customer service with the following main tasks and requirements:

Your tasks

As an important link and mediator between us and our customers, you will ensure a high level of customer satisfaction in our service projects.

• Advice and support for customers in the event of malfunctions
• Elaborating and advising customers on possible modernization steps during on-site service calls
• Intensive customer support and acquisition for all service products, preparation including calculation and presentation of customer-specific offers and their follow-up
• Preparation and creation of spare parts quotations
• Independent internal staff allocation and support for our external customers and suppliers

Your profile

You are the commercially-minded technician with a high level of consulting expertise and persuasive power who harmonizes the needs of our customers with our corporate goals and our service strategy.

• Completed training in electrical engineering or industrial mechanics with subsequent further qualification as a state-certified technician, preferably in the field of electrical engineering, or completed BA studies in electrical engineering
• Commercial knowledge and experience in project management and processing
• Initial experience in the field of plant or mechanical engineering
• Good knowledge of Microsoft Office applications and written and spoken English
• Desirable: knowledge of PLC Siemens S7 and Siemens drive technology
• Willingness to travel and a confident manner with strong negotiating skills

Our offer

With us, you will gain an attractive employer with over 75 years of market experience that has won multiple awards. A pleasant working atmosphere is just as much a matter of course for us as short decision-making processes and a well-founded and professional induction. Attractive insurance and pension benefits contribute to a high level of motivation, as does the long-term employment we desire. In addition to the financial benefits, you will also benefit from a family-friendly working environment, which includes time off, sports, nutrition and advice for family members as well as daycare places and a parent-child office directly on the company premises.

Convince us with your application that you are the right person for us. Young talents also have good development opportunities with us. We look forward to getting to know you.